MYOB teams payroll error

Question

Dear SupportI have been coming across a problem with payroll for a few weeks and I am wanting to bring it to your attention to see if there is a solution.When I am processing the employees payroll in MYOB teams, after I have approved submitted hours/timesheets and then return to MYOB to process the payroll it is bringing in the information from MYOB teams to show the employees hours worked (timesheet hours) - see Picture 1. The figures in Picture 1 are correct.Howerver, as I transition through to the next step in MYOB to pay the employee, the hours/information brought into that window are incorrect (see Picture 2). It only only doing this for a couple of employees in the pay run.Why is this occurring and how do I fix it please?Many thanks.Julie

cloud_mind · Answer

Hi&nbsp;Julie19&nbsp;&nbsp;It appears from your screen shots your employee has standard hours set up of 80 hours per fortnight in the Employee Card Payroll Details.&nbsp;&nbsp;&nbsp;See below example of the 80 hours in the screen shot.Now remove the hours and click ok.&nbsp;You will now find the hours will be correct moving forwards.&nbsp;Hope this helps

julie19 · Answer

Hi thereI have had no response to my previous post re: the MYOB payroll error.&nbsp;It is still occurring.&nbsp;Thanks&nbsp;Julie

julie19 · Answer

Please note I am still having the same problem.

The suggestion was to remove the hours in the standard hours of the Employee Card Payroll Details, however MYOB does not allow me to have a zero value in this field.

Kind regards

Julie

sam_r · Answer

Hi&nbsp;Julie19,
&nbsp;
For the 'Hours must be greater than zero' error, It sounds like you're removing the hours from the incorrect field -&nbsp; the 'Hours in a pay cycle' field. Please ensure that a value above 1 remains in this field or else you will continue to receive that error.&nbsp;
&nbsp;
As&nbsp;Cloud_Mind&nbsp;has advised above, you would be reducing the hours to zero in the hours &amp; amounts columns against each relevant payroll category (as selected in&nbsp;Cloud_Mind's screenshots).
&nbsp;
If you have any further trouble with this, please do reach out.&nbsp;

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MYOB teams payroll error

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