Forum Discussion

M_Moar's avatar
M_Moar
Experienced Cover User
2 years ago

MYOB Web Browser / File Not Loading

Hi, I can open our company file via the AccountRight desktop software and it shows in the bottom right-hand corner as 'online'.  However, when I click the Payroll Reporting Centre button, a web brows...
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, M_Moar 

 

Thanks for your post. 

 

To further investigate the error you are having on your end, kindly generate the diagnostic log so we can check it. To get it, please follow the steps provided in The Help Article: AccountRight Log Locations and then attach it to your reply. Lastly, we recommend speaking with your IT person to make sure that the Windows version used is the supported version, as well as making sure about updating all Windows updates and security updates. To check the supported operating system, please check the Minimum system requirements (Australia).

 

Please let us know how it goes on your end. 

 

Best regards,

Doreen

M_Moar's avatar
M_Moar
Experienced Cover User
2 years ago

Hi Doreen

 

Thanks for your quick response.  I have raised a support request via email with MYOB Support, but will attach the Diagnostic Log to that request.

 

Thanks again.

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