Forum Discussion

SuzannaC's avatar
SuzannaC
User
2 months ago

MYOB won't email payroll advice to some employees.

Hi.   For the last month three of my employees have not been getting payroll advice from me where they always have prior to this.  They don't recieve them, and they don't show up in the sent emails...
SuzannaC's avatar
SuzannaC
User

Hi Princess

 

Thank you for your response.

 

1. I am not using a customised form

2. It is not marked as spam,  they can recieve them when I send them again individually.

3. I do not have 32 bit installed

4. The form is not corrupted.

 

I do not want to have to keep sending them inividually.  Would you please have IT look into this?  This has happened for the last 4 weeks, to three employees out of 10 do not get their advice on the first try.

 

Thanks.

 

Suzanna

Princess_R's avatar
Princess_R
MYOB Moderator
2 months ago

HI SuzannaC,

 

Thanks for your response.

 

I've looked into this matter on our end to see if there have been any reported incidents regarding the sending of pay slips, but I found no such incidents. However, I can certainly forward this to the relevant team. But I'll need some more information from you to help us pinpoint the exact cause of the issue. Could you please confirm if this issue occurs with specific employees or if it's random? If it's specific to certain employees, could you please let us know how often this happens to them?

 

Looking forward to your reply.

 

Cheers,

Princess