new employee onboarding incorrect email supplied

Hi AllisonOzwide,

Thanks for your post, and welcome to the Community Forum.

My apologies for the late reply. We recommend updating the email address of the employee first, then going to the Manage self-onboarding invitations tab. You can check the status of an employee's self-onboarding in their employee card (Card File > Cards List > Employee tab > click to open the employee's card > Profile tab). You can see a list of all the self-onboarding invites you've sent and their status by clicking View Pending Invites on the Employee Self-Onboarding window (Payroll command center > Employee Self-Onboarding > View Pending Invites). You'll view this list in a web browser, so you might be prompted to sign in with your MYOB account details. Learn more about accessing an AccountRight company file in a web browser.

While viewing the pending invitations in a web browser (see above), click the ellipsis button to the right of the request and choose Resend invite or Cancel invite. You may check out this helpful article, employee self-onboarding for more detailed information and instructions.

Do let me know if you still need further help.

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.

Kind regards,

Shella

URGENT I also have this issue where the employee did not provide the correct email.

I have corrected the email on the employee card but when I go to view the pending invite and click on the eclipse button to resent I can't actually see the options to resend or cancel. Can this be fixed so I can see the options or is there another way to resend invite to correct email ?

This is what I see

Thanks

Chris 

Hi CR62,

Thanks for the screenshot. Sorry you’re having to play hide-and-seek with the onboarding options, especially when the invite needs fixing urgently. We’re aware of an issue where, when there are only one or two pending invites, the Cancel invite and Resend invite options may be hidden below the three-dot menu. As a workaround, 

• Press the ... beside the employee invite.
• Hover over the invite.
• Scroll within the menu to reveal the options. 

If they still don’t appear, please send support team a screenshot of the menu, along with your product details and the number of pending invites, so the they can check the invite and advise on the next step. You can reach them via Contact Us page.

Cheers,

Doreen