Hi Gsmash,
Thanks for your post, and welcome to the Community Forum! To address this issue, start by confirming if the employee is enrolled in the Superannuation Guarantee Charge (SGC). Then, examine the previous pay run to determine if the employee has accumulated any super. If both criteria are met, inquire whether the employee is under 18 years old, as there's a rule that employees below 18 won't accrue super if they've worked less than 30 hours in a pay cycle.
Feel free to post again, we're happy to help!
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Regards,
Earl
