No payslip emails

Hi KylieSorensen,

Just having a look at your email issue, looks like you've already tried most of the usual fixes. Maybe try giving it another crack with an alternate email address for your employees or company, just to see if that sorts it out.

If it’s still being stubborn, best bet is to get in touch with us so we can dig a bit deeper. You can pop through a ticket from the MyAccount window, or have a chat with us live using our virtual assistant, MOCA.

Regards,
Genreve 

Hi Genreve

I have tried 2 different email addresses within this file, none of them will send from the online version of the company file.  But, today I tried to send the payslips from the Desktop version and it worked perfectly.  There must be a cliche somewhere online. Any ideas? I have been on 2 different computer in different locations, so I don't think it is firewall related.

Thanks

Kylie

Hi KylieSorensen,

Fantastic job! Really glad you put in all that effort to work through the problem and check all the details. Now that things are running smoothly on your desktop, we can see the issue is with online emailing. Since things like clearing your browser cache and the usual fixes didn’t solve it, our team can take it from here and dig deeper to figure out what’s going on. Your next step is to reach out to our team using any of the options on our website. 

Cheers,

Princess

I have been sending payslips to our employees via MYOB AccountRight software and 1 employee has not been receiving theirs for over a year now.  I tried all the recommendations that MYOB Support advised until they could not advise anything else.  I just came to the conclusion that the employee would just miss out on receiving their payslip (thankfully it is me and I can just print it out for myself).  Then out of nowhere, today it worked and I received my payslip. Very random!  Good luck with yours KylieSorensen​