Hi Amanda,
All working now. Thanks!
Hey all.
If you're not receiving codes, it may be worth checking that the time and date settings on your phone are set to automatic and then trying again. We don't have any issues raised with the Pay Super service this morning. If you're continuing to experience a delay when trying to receive the codes, please get in touch with the team via live chat for further assistance.
A further update to assist anyone who may be having the same issue.
After unsuccessfully emailing, and chat support being unable to assist, I was eventually able to process the Payroll Super payment by being provided the authorisation code from phone support (after a wait on hold of >1.5 hours).
My mobile phone number is appropriate authorised, time/date settings set to automatic, etc, so it is not a problem with my phone.
I was again informed that the problem is the volume of SMS authorisation codes being requested at the moment, and that the developer is working on a solution.
terrible service - we are all trying to do the right and pay super on time.....
