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Sam_L's avatar
Sam_L
Trusted Cover User
27 days ago
Solved

Not receiving SMS when authorising Pay Super Payments

I'm not receiving an SMS to authorise my Pay Super payment today. This is the first time it has happened and my mobile number has not changed. It has worked every time for the six months.   Are the...
  • Sam_L's avatar
    Sam_L
    27 days ago

    Hi Amanda,

     

    All working now. Thanks!

motway's avatar
motway
Cover User
8 days ago

This is now happening to me as well.  It has never happened before.  The number has not changed so I don't expect I should need to change it unless something has changed on MYOB end.  

Is there perhaps a relation to the Telstra outage today?

 

Doreen_P's avatar
Doreen_P
MYOB Moderator
7 days ago

Hi motway,

 

There haven’t been any reported issues on our side at the moment around delayed SMS codes for super. If it’s already been around 20 minutes and the code still hasn’t come through, it’d be best to reach out to our support team via the Contact Us page so they can check it more closely. It’s also possible the Telstra outage you mentioned could be playing a part here too, so that’s definitely a fair thing to keep in mind

 

Cheers,

Doreen

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