Hi Amanda,
All working now. Thanks!
Hi,
My phone settings are correct and this was occurring before the Telstra outage, I have sent an email and waited on hold for two hours and attempted the live chat, have it open for an hours waiting for someone to reply to be, no reply on the live chat and not reply to my email. this issue is stall not rectified for me. Is there a contact to the Pay Super service direct?
Hi Trudiw1,
Hi Trudi, that definitely sounds like a hassle, especially after you’ve already tried email and live chat. Since you mentioned this was happening before the Telstra outage, it does sound more like something specific to the Pay Super authorisation step.
A few things worth trying:
- sign out of MYOB completely, then sign back in before requesting a fresh code
- if a code was already requested, let that one expire first, then use the resend option
- double-check that the mobile number linked to the Pay Super authoriser or Pay Super administrator is still the current verified number
- if that number was changed recently, make sure those MYOB account details have been updated before trying again
If the SMS still doesn’t come through after that, this would need a further check on the back end. If you already have a case, please hang tight for our team’s response as they’re still working through older cases at the moment.
Regards,
Earl
Hello Earl,
Thank you, I have managed to get authorisation buy changing the phone number to a different number in both my account and the super authorisation. I will leave it as it is, happy that the payments are able to be authorised.
Kind regards,
Trudi
