Hi Amanda,
All working now. Thanks!
Hey all.
If you're not receiving codes, it may be worth checking that the time and date settings on your phone are set to automatic and then trying again. We don't have any issues raised with the Pay Super service this morning. If you're continuing to experience a delay when trying to receive the codes, please get in touch with the team via live chat for further assistance.
Amanda, I have tried the chat and unfortunatrely I went in circles for 30 minutes. So I logged 3 support requests (spread over 2 weeks) but nothing further heard about these either. I receive 2 factor id codes through my mobile, and checked my account which shows my mobile number. Could it be something in my phone that is not set up to receive the code. Im out of ideas but clearly need to get it resolved.
Hi CCM94,
Totally understand why you’d be thinking that at this point. It’s hard to know from here whether it’s a phone setting issue or something on the Pay Super setup.
If you’re the Pay Super administrator on the file, you should be able to update your mobile number in your Pay Super settings. You can follow the steps in this guide. Once that’s done, try processing the super payment again and see if the SMS code comes through for authorisation. If it’s still not working after that, it’ll need a closer look from the team. I’ve seen your cases and already followed them up, so the team should be in touch with you as soon as they can.
Cheers,
Princess
