I'm not receiving an SMS to authorise my Pay Super payment today. This is the first time it has happened and my mobile number has not changed. It has worked every time for the six months.
Are there any issues going on with MYOB?
What else can I do?
Hi Amanda,
All working now. Thanks!
Hi CCM94,
Totally understand why you’d be thinking that at this point. It’s hard to know from here whether it’s a phone setting issue or something on the Pay Super setup.
If you’re the Pay Super administrator on the file, you should be able to update your mobile number in your Pay Super settings. You can follow the steps in this guide. Once that’s done, try processing the super payment again and see if the SMS code comes through for authorisation. If it’s still not working after that, it’ll need a closer look from the team. I’ve seen your cases and already followed them up, so the team should be in touch with you as soon as they can.
Cheers,
Princess
After many requests for assistance from MYOB, including hours long wait times to speak to anyone, and MYOB repeatedly closing my case before it was resolved. YOU have solved the mystery.
Thank you. Like you, I had no idea there was a SPAM folder. And there were all my codes.
:-)
