Overtime of one employee not showing in YTD verification report

I'm having a similar issue, multiple pay categories aren't showing in the YTD amounts and verification report for some staff but then visible against others (basically STP isn't matching myob reports).  I have logged a support request as i tried the chat function and wasted 2 hours of my time to be told to clear a cache that did nothing. As you have I also have performed multiple update events and $0 pays to try and get them to reflect.

So frustrating isn't it Marie!! I might do the same and lodge with support, saves waiting around for a response. Thanks for replying to me!! 

Hi MorgangG,

Thank you for the post. I understand how important it is to have accurate payroll records. Here are some steps than we can do. 

We need to ensure that the overtime categories are correctly assigned to this specific employee. Then ensure that the overtime entries are correct and that the dates fall within the reporting period you're reviewing.

Might also check the pay history for this employee. Look for the overtime hours and ensure they're recorded correctly. Sometimes, manually checking the history can reveal discrepancies that might not be obvious in the summary report.

Since you've already processed a $0 pay, you might want to consider deleting the last pay for this employee and reprocessing it. After doing that, submit the STP report again to the ATO to see if that resolves the issue.

Last thing you might want to check is if there are any filters or settings in your payroll report that might be excluding this employee's overtime categories. Try customizing the report to include all relevant payroll categories to see if the missing data appears.

If none of these steps resolve the issue, please don't hesitate to reach out to our live chat agent through our virtual assistant MOCA or submit a support request via MyAccount.

Regards,

Sai