Paid super showing as unpaid

Hi Heidi789,

We're sorry for how frustrating this has been. This definitely isn’t the experience we want you to have. We’re aware that other users have raised the same issue, and your situation has been noted as part of the known issue the team is currently investigating. For updates, you can follow and join this Community thread here. You can add your post/details there as well, so the team can keep track of everyone impacted and share updates from the product manager in one place.

Cheers,

Princess

Hello Heidi789 - it's so annoying I totally agree.  I've always paid my clients SGL through their default super fund clearing houses.  With all the complaints on timing issues and STP payments not clearing on time through MYOB, I'm sticking with my clients preferred method of paying.  At least this way I get confirmations from the clearing houses within 24 hours of lodging and paying.  Like you I have all the necessary documentation as proof of payment, but all weekly/fortnightly "accepted reports" show super as unpaid.  I just ignore and hope one day MYOB will get their act together on this and all the other reported issues in their payroll module

Thank you. I've added this to the main thread. 

That's a good idea! I've just made notes on my STP Finalisation reports to ignore the "unpaid" super. 😊