Forum Discussion

Bridie86's avatar
Bridie86
6 years ago

Pay Liabilities Issue

Hi,   I have two PAYG payments (August & October) that have been processed through Paroll>Pay liabilities. They are showing in the bank register but when I look under the ATO supplier card the tran...
  • Steven_M's avatar
    Steven_M
    6 years ago

    Hi Bridie86 

     

    This particular situation is something that we are aware of with the AccountRight 2019 range. What actually happens is that when the card used for those transactions is viewed in the Find Transactions window it will show the value multiple times for the one liability. For example, if you had 3 x 100 transactions it would show as $300 in the Pay Liabilities window. When payment is made it will process $300 to the bank account. When viewed in Find Transactions, instead of showing one $300, it shows $300 three times. This is something that we have reported to the required team and are still awaiting an in-product fix for.

     

    From the information and testing I have done on this situation, the actual transaction has been recorded correctly with the one amount being processed to the bank account and the other accounts involved. Find Transactions>>Card will just show an increased amount.

Steven_M's avatar
Steven_M
Former Staff
6 years ago

Hi Bridie86 

 

This particular situation is something that we are aware of with the AccountRight 2019 range. What actually happens is that when the card used for those transactions is viewed in the Find Transactions window it will show the value multiple times for the one liability. For example, if you had 3 x 100 transactions it would show as $300 in the Pay Liabilities window. When payment is made it will process $300 to the bank account. When viewed in Find Transactions, instead of showing one $300, it shows $300 three times. This is something that we have reported to the required team and are still awaiting an in-product fix for.

 

From the information and testing I have done on this situation, the actual transaction has been recorded correctly with the one amount being processed to the bank account and the other accounts involved. Find Transactions>>Card will just show an increased amount.

  • Bridie86's avatar
    Bridie86
    6 years ago

    Thanks Steven. 

     

    Its strange its showing only in the employees card. I cant see it if I look at the ATO card. 

     

    Regards

    Bridie

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