Forum Discussion

LJZ's avatar
LJZ
Experienced User
16 days ago

Pay run in progress has frozen and now reset to a date of 1/01/0001!! Please help! Have to pay staff today.

After issues trying to connect to MYOB both via desktop and online this morning, I have completed our staff pay run for today only to have the system stall/freeze at the 'record' pay run screen.  On attempting to re-enter the pay run via the desktop, the system is prompting to 'continue' with the saved pay run, except that the payment date has reverted to 1/01/0001 with a pay period of 1/01/0001-1/01/0001!  This error occurred for me on 1 July (and was so bad that the pay run had to be processed completely manually and offline!).  Is anybody else experiencing this issue today?  Need help ASAP!  :(

  • LJZ's avatar
    LJZ
    Experienced User

    Please disregard - resolved with MYOB directly (needed to run a payroll script on our company file).

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator

      Hi LJZ,

      We're glad to hear that your issue has been resolved by our support team. If you have any further queries, feel free to start a new post, and one of us will be happy to assist you.

      Regards,
      Earl