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davidmp's avatar
davidmp
Cover User
5 days ago
Solved

Pay Super - Missing Employee

Hi Everyone, Has anyone experienced an employee disappearing from Pay Super? I have a client, we've been using Pay Super for sometime and everything has been fine, until I went to process payday ...
  • Princess_R's avatar
    Princess_R
    5 days ago

    Hi davidmp,

     

    That’s a bit odd if everything’s already been set up correctly.

     

    An employee can sometimes be missing from the Pay Super screen if the super fund linked to them isn’t specifically set to be paid via Pay Super, or if the date range doesn’t line up with the payment period you’re looking at. It’s worth double-checking that Pay using Pay Super/ Pay directly using AccountRight is selected in the super fund details. I’d also suggest widening the date range just to make sure it covers the period you’re trying to process.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
5 days ago

Hi davidmp,

 

That’s a bit odd if everything’s already been set up correctly.

 

An employee can sometimes be missing from the Pay Super screen if the super fund linked to them isn’t specifically set to be paid via Pay Super, or if the date range doesn’t line up with the payment period you’re looking at. It’s worth double-checking that Pay using Pay Super/ Pay directly using AccountRight is selected in the super fund details. I’d also suggest widening the date range just to make sure it covers the period you’re trying to process.

 

Cheers,

Princess

  • davidmp's avatar
    davidmp
    Cover User
    5 days ago

    Princess, thank you so much the 1 thing I didn't check was the setting for the super fund to pay via Pay Super.

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