Forum Discussion

LouiseTrack40's avatar
LouiseTrack40
Experienced Cover User
6 years ago

Pay Super -Invalid Employee Membership Number

When completing our quarterly super returns via the Pay Superannuation function I keep getting an error message for one employee sating that I need to enter a valid employee membership number. I have...
  • Theresa_D's avatar
    Theresa_D
    6 years ago

    Hi LouiseTrack40 

     

    Thank you for verifying that this information is correct.  For some super funds there is a very similar identifyer which requires entering the information based on a Member Number Rule (such as add a specific prefix).  I have sent you a private message regarding this so private information is protected.  

     

    I will reply to your private message and continue assisting until this is resolved. Thank you for your patience. 

LouiseTrack40's avatar
LouiseTrack40
Experienced Cover User

Hi Theresa,

 

I have double checked the super info as per the link below and its is all correct in the employee card, including the USI number.

 

What can I do from here?

Theresa_D's avatar
Theresa_D
Former Staff
6 years ago

Hi LouiseTrack40 

 

Thank you for verifying that this information is correct.  For some super funds there is a very similar identifyer which requires entering the information based on a Member Number Rule (such as add a specific prefix).  I have sent you a private message regarding this so private information is protected.  

 

I will reply to your private message and continue assisting until this is resolved. Thank you for your patience. 

  • Jieunc's avatar
    Jieunc
    Contributing User
    5 years ago

    Dear Theresa,

     

    I have the same problem as above. However, the red x error only appear next to one transaction of payroll for this employee. I tried to contact your consultants but cannot reach them.

     

    Could you please kindly help us with this? We need it urgently because the next business day is Supper due date.

     

    Thank you so much. 

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      5 years ago

      Hi Jieunc, 

       

      Thank you for your post, so I can take a look into this for you can you please send me a private message of the employees Superfund name, Superfund ABN and USI. 

      • Jieunc's avatar
        Jieunc
        Contributing User
        5 years ago

        Hi Theresa,

         

        Thank you for your response. Luckily the issue has been fixed now. 

         

        Regards,

         

        Amy.

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