Pay Super direct from Account Right Error

Hi VickiStubbs,

Having to jump through hoops for this isn't ideal and definitely not the experience we want you dealing with.

That “Whoops we have hit a snag!” error can come up for a few different reasons. Things like business details not validating properly, issues with the user/contact details on the file, or even browser/antivirus/firewall getting in the way. It’s definitely something our team needs to dig into properly in the background. I can see you’ve already got a case open with support and have tried the steps they’ve given you. In the meantime, a few quick things you can double-check on your side:

• Make sure pop-ups and the browser aren’t being blocked by your antivirus
• Check that AccountRight isn’t being blocked by a firewall
• Temporarily disable your antivirus just to test
• Try applying from the browser version of your file
• Check that pop-ups aren’t blocked in your web browser settings

If none of that helps, I’ve also followed up with the team and asked them to prioritise getting this sorted for you.

 Cheers,

Princess

Are you trying to actually pay the super or still trying to sign up to pay it? If trying to pay the super this error often comes up when a fund has stopped accepting contributions (due to merger, close etc)

Still trying to sign up to pay ?  Any suggestions

Hi Vicki, back when I signed up you had to be an online administrator to do so. Although I think that may have changed now but perhaps check if you are an online admin? then they send a 0.01c test transaction to your bank that you have set for the direct debit and when that goes through you get an email then it is all finalised. You also need to be a signatory on the bank account that you are authorising for the direct debits to be deducted from when you pay the super. Check you are a signatory with the bank too.