Forum Discussion

PR2024-25's avatar
PR2024-25
Member
15 days ago

Pay Super function - setup

In setting up the pay super function, I did not complete this in one sitting as I was missing some needed information.  When I tried to complete the set up at a later date, I could no longer access the set up as the "get started" button had disappeared.  I have full access permissions in the set up etc, but am now unable to register our bank account.

 

I understand that the only way to correct this is to lodge a change detail form (via email) with MYOB which was done over a week ago.  The wait time is currently 21 days and the wait time for technical issues today is over an hour (not including the risk of disconnection!)

 

Is there a way around this.  Surely MYOB could have prewarned that you must complete the set up information all at the same time. It took me a considerable amount of time (and checking through the MYOB community) to find what the issue was, let alone to try to get it fixed.  Not happy.

3 Replies

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    11 days ago

    Hi PR2024-25,

     

    Sorry for the slow reply, and thanks for sharing everything you’ve run into. After all the effort you’ve already put into this, it’s understandable to feel frustrated having to wait even longer.

     

    The good news is I was able to pull up your case through your Community Forum profile, and I’ve now reset your Pay Super registration from our side. When you have a chance, please try registering your account for Pay Super again.

     

    Cheers,

    Princess

  • Woodsy4's avatar
    Woodsy4
    Experienced User
    11 days ago

    I've been left with a bookkeeper who quit yesterday and hadn't set up payday super. I've gone through the step by step guides and not even the owner is authorised (should be automatic, surely!) Sent the form in and received the same generic email.  No idea what I'm supposed to do as I've been dropped in the whole thing from today. Tried calling and went through the menu, only to get to a message saying they are too busy and to try again next week.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    7 days ago

    Hi Woodsy4,

     

    Sorry for the late response. We’ve checked and can see your support request from July 3. We’re seeing a high volume of requests right now, so it may take a bit longer for a response, but we can help by resetting your Pay Super application from our end so you can begin again with the correct setup. Before that can happen, the super payment that was created will need to be reversed first. For more information on how to do that, please have a look at this link about reversing superannuation payments.

     

    Cheers,

    Doreen

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