Pay Super is not working for certain employee
I'm trying to pay super via MYOB and the service seems to be unavailable to some employees. I have been paying them normally in the past, but all of the sudden had an error.
Forum Discussion
Hi GordonT
Thanks for your post. This Help Article, Troubleshooting Pay Super payments, has information on Pay super errors and how to fix them.
If you continue to have problems please let me know the error messages you are receiving.
Please let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
But I have checked all the detail. Here is the window poped up when I record the payment
Hi GordonT
This error has appeared for other users due to a fund changing.
We recommend checking the super funds assigned to the employees, you can find our list of Super funds on this link, please then check the Fund Names listed against the ABN/SPIN/USI for the following:
- Is the fund active?
- Is it different on the fund list?
If the employee's current fund is no longer active, the records will need to be updated.
You will need to add the new fund the employee is using and assign it to the employee's card. Once the employee has the new and up to date super fund details assigned, then you can reattempt to process the transaction.
Please let me know how you go.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
