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Jackie-AOTAS's avatar
Jackie-AOTAS
Contributing Cover User
2 years ago
Solved

Pay Super payment authoriser

I am having problems adding a new Pay Super payment authoriser. I have followed the instructions to the letter but the new person is still not active. The only difference I can see in the existing an...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi Cortex, 

     

    Thanks for posting your concern in the forum. 

     

    I'm sorry to hear about your difficulties matching your bank feeds with your pay runs. Unfortunately, there is no way to edit the payment date of a recorded pay run, you will need to recreate the pay run with the right information instead. The date of payment will be shown on the first page of creating the pay run. 

    Also, I recommend reading this article, Fixing a Pay. I understand this does not apply to what you are trying to achieve but this will give insight to correcting pay in general. 

     

    Let us know if you require any further assistance with this. 

     

    Thanks,
    Gerenve

Mike_MYOB's avatar
Mike_MYOB
Community Manager
2 years ago

Hi Jackie-AOTAS thanks for the post
I understand that you have already followed our help instructions so I wont send you back there again.
There best ways to get in touch with our support teams are:
* Submit a case - you can submit a case for any technical or administrative questions via myaccount.myob.com
* Live chat - you can reach livechat via our virtual assistant MOCA. MOCA is available in many places (including My Account)  and if it is unable to assist you, it will escalate you through to one of our livechat team


Once you have signed into My Account, you will see 'Contact Support' as an option on the homepage which takes you through the process of submitting a case.
Thanks, Mike

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Super payment authoriser","id":"message:862117","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:135872"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:862117"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:862117"},"body@stripHtml({\"truncateLength\":200})":" I am having problems adding a new Pay Super payment authoriser. I have followed the instructions to the letter but the new person is still not active. The only difference I can see in the existing an...","body@stringLength":"792","rawBody":"

I am having problems adding a new Pay Super payment authoriser. I have followed the instructions to the letter but the new person is still not active. The only difference I can see in the existing and new payment authoriser is that I have no way of adding a mobile and so it says 'mobile unverified'. I invited the new person to work on the company file, and we are signed up for Pay Super. I am beginning to think this is more trouble than its worth and going back to the old way of paying super through the Super Clearing House. My frustration has escalated as it is almost impossible to find a support phone number for MYOB - I've been round and round the mulberry bush all afternoon and before giving up thought I would ask the MYOB Community. Hope someone can help. Cheers, Jackie

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I am having problems adding a new Pay Super payment authoriser. I have followed the instructions to the letter but the new person is still not active. The only difference I can see in the existing and new payment authoriser is that I have no way of adding a mobile and so it says 'mobile unverified'. I invited the new person to work on the company file, and we are signed up for Pay Super. I am beginning to think this is more trouble than its worth and going back to the old way of paying super through the Super Clearing House. My frustration has escalated as it is almost impossible to find a support phone number for MYOB - I've been round and round the mulberry bush all afternoon and before giving up thought I would ask the MYOB Community. Hope someone can help. Cheers, Jackie

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Hi Jackie-AOTAS thanks for the post
I understand that you have already followed our help instructions so I wont send you back there again.
There best ways to get in touch with our support teams are:
* Submit a case - you can submit a case for any technical or administrative questions via myaccount.myob.com
* Live chat - you can reach livechat via our virtual assistant MOCA. MOCA is available in many places (including My Account)  and if it is unable to assist you, it will escalate you through to one of our livechat team

\n


Once you have signed into My Account, you will see 'Contact Support' as an option on the homepage which takes you through the process of submitting a case.
Thanks, Mike

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Hi thanks for the post
I understand that you have already followed our help instructions so I wont send you back there again.
There best ways to get in touch with our support teams are:
* Submit a case - you can submit a case for any technical or administrative questions via myaccount.myob.com
* Live chat - you can reach livechat via our virtual assistant MOCA. MOCA is available in many places (including My Account)  and if it is unable to assist you, it will escalate you through to one of our livechat team

\n


Once you have signed into My Account, you will see 'Contact Support' as an option on the homepage which takes you through the process of submitting a case.
Thanks, Mike

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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