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BW4's avatar
BW4
Contributing User
2 years ago
Solved

Pay Superannuation - Pls enter valid Employee Membership Number

Hi,   Keep getting the red cross and this message when trying to process super via MYOB. Have checked superfund ABN, USI & employee membership numbers all correct.    Have processed previoulsy wi...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, BW4

     

    Thank you for providing the requested details.

     

    Upon checking, kindly delete the first 3 digits of the employee membership number and try to process the super payment again. Please let us know how it goes.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, BW4

 

Thank you for providing the requested details.

 

Upon checking, kindly delete the first 3 digits of the employee membership number and try to process the super payment again. Please let us know how it goes.

 

Best regards,

Doreen

BW4's avatar
BW4
Contributing User
2 years ago

Thanks!

 

Looks like it went through? will keep an eye on the bank account to make sure it doesnt bounce back.

 

Thanks for your assistance. 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, BW4

     

    Thank you for updating!

     

    We're glad that it went through successfully. Please feel free to create a post again if you encounter any issues. We are here to assist you!

     

    Best regards,

    Doreen

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