Payday Super - Confirmation Email

Hi Doreen_P​ 

Thank you for your fast response.

I sent a request for help to the support team two days ago and have heard nothing. 

MOCA has now closed for the day. 

Hi JoLi,

I was on hold pretty much all day and just when i got the phone confirmation email through and they payday system worked - someone answered help line.  I just put the phone on the desk and continued working all day

Hi Doreen_P​ 

Thank you I tried MOCA again this morning.  The AI assistant is useless, however it did put me through to someone who could help and we resolved the matter in about half an hour. 

This was resolved by changing the phone number, saving it and then changing back to my phone number and saving again. I then finally received an email to validate my phone number. 

The whole process has been very frustrating and the lack of the ability to speak to someone in support or to even to get a reply to a support request is pretty poor. 

I'm not at all happy with MYOB and the way they have handled the changes over the last few months.  The lack of contactable support has been appalling. 

I've been using MYOB for many years and up until now had always found them to be very efficient and helpful. 

Hi Joli,

Thanks for the update, and I’m glad this was able to get sorted for you. MOCA, our virtual assistant, is there to help with more basic queries and self-serve options. For more in-depth issues like this one, it’s our live chat team who can step in and help further. 

Wait times are a bit longer than usual at the moment because it’s a busy time of year, and our team is working hard to get through as many customers as they can. I know that doesn’t make the experience any less frustrating, and I’m sorry for the trouble you’ve had getting support. We really do appreciate your feedback, and we’ll make sure it’s passed on.

Cheers,

Princess

Have you had any luck?  We are having the exact same issue with our client. 

Hi HMoore,

Sorry to hear you’re running into the exact same issue. A couple of cozy checks are worth trying first:

• Make sure the time and date settings on your phone are set to automatic.
• Double-check that your mobile number is entered in the correct format, including the country code.
• If your number is currently saved starting with 0 and it’s still not working, try changing it to +61 instead.

If the confirmation still hasn’t come through after that, it’d be best to reach out to our support team via the Contact Us page so they can take a closer look. 

Cheers,

Doreen