Payday super cannot authorise
Is anyone else waiting over 15 business days to get authorities phone numbers verified? I’ve been told several times (after waiting on the phone for over two hours) that Cody will process it “tomorro...
Forum Discussion
Hi Princess,
We are having the same issue and have been trying to call MYOB support and have not been able to get through as the waiting times are just too long! Any chance that someone can please let us know what is going on?
Thanks you
Hi Mariean,
Sorry the wait has been longer than expected while we’re managing a higher volume of requests. I’ve had a look and can confirm the form has already been received and is now waiting in the queue to be actioned. In the meantime, it’s also worth checking whether the other Pay Super authoriser has received the email verification to verify their phone number. If they haven't, make sure their phone number has already been added by following the steps from this link and look for Add and remove users, or edit roles.
Cheers,
Doreen
