Payday super in MYOB AccountRight

Hi lanalisitsyna,

Thanks for all the details. With the new super clearing house, there are some new error messages that aren’t yet linked to our existing error handlers, so if something goes wrong the status in Manage Payments can stay stuck on “Processing payment” instead of showing an error. 

I can see you already have a support request and case raised for this, so the best step now is to give our team a little time to review it in the background, they’ll email you with any updates or if they need more details.

Regards,
Earl

Hi sfi,

If it's showing as "Processing Payment", that's totally normal. Super payments can take up to 10 business days to fully process and clear through the system. If it's still sitting in that status after the 10 business days, best to flick an email over to our Pay Super team at [email protected] and they'll be able to dig into it for you.

Regards,

Sai 

Hi Isaiah_C​ - I realise this is an old thread.  What is MYOB's processing timeframe for completing super payments?  We switched to weekly super payments in June to get ahead of the Payday Super changes, and I notice that we authorise on payroll day, it is deducted from the bank the following day, but still remains as 'Payment Processing' up to a week later and funds have not appeared in our employees funds.  The ATO has issued businesses with strict timeframes - can you advise what happens on your side following our authorisation?  

Hi Earl,

I have also tested our superannuation payment today, and it is currently showing a status of “Processing Payment”.

Regards, Jessica

SFI Global P/L

We’re waiting on myob to verify our super administrators. I’ve made ph calls and been on hold for over 2 hours several times. They’ve promised it’ll be verified “tomorrow” several times now. Still unverified after a total of over 15 business days.

    So frustrating. 

Hi Everyone, 

Thanks for reaching out, and I completely understand why you'd want a bit more clarity around this. After you authorise a super payment, MYOB doesn’t hold the funds. The payment is debited by the clearing house, and from there the clearing house sends the payment on to the employee super funds. If the payment is authorised on payday before the 4pm AET direct debit cut-off, the usual processing time is around 3 to 5 business days through the clearing house. After that, the receiving fund may take up to another 3 days to allocate the payment to the employee account.

Because of that, a status like “Payment Processing” or “Processing Payment” for a few days can still be normal while the payment moves through that process. This is part of a wider industry change, and processing timeframes are expected to improve across funds, clearing houses and software providers as Payday Super changes roll out. Also, some funds currently still have a longer allocation window, although this is reducing to 3 days from 1 July. The main thing on the employer side is to authorise the payment as close to payday as possible, because delays are more likely to cause issues when authorisation is held up. If a payment has gone past the normal processing window, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can look into that specific transaction for you. For your reference, you can also view the info here: Why does MYOB Pay Super take so long?

And Winsom1,

I totally understand why you’re frustrated, especially after all the follow-ups and the time you’ve already spent chasing this.

For this one, the best next step is to reach out directly to our support team so they can check the verification status for your super administrators and help move things along.

Regards,

Sai