We tested paying super in MYOB AccountRight. The payment was sent from the bank on the same day we authorised it in MYOB. We matched the payment in the bank in MYOB. But the status in Manage Payments in MYOB is still showing Processing - 10 days after the payment. Did we miss anything? Or the status changes when super funds allocate the money?
Hi sfi,
If it's showing as "Processing Payment", that's totally normal. Super payments can take up to 10 business days to fully process and clear through the system. If it's still sitting in that status after the 10 business days, best to flick an email over to our Pay Super team at paysuper@myob.com and they'll be able to dig into it for you.
Regards,
Sai
Hi Earl,
I have also tested our superannuation payment today, and it is currently showing a status of “Processing Payment”.
Regards, Jessica
SFI Global P/L
Hi lanalisitsyna,
Thanks for all the details. With the new super clearing house, there are some new error messages that aren’t yet linked to our existing error handlers, so if something goes wrong the status in Manage Payments can stay stuck on “Processing payment” instead of showing an error.
I can see you already have a support request and case raised for this, so the best step now is to give our team a little time to review it in the background, they’ll email you with any updates or if they need more details.
Regards,
Earl
