Payday Super payment timing

Hi all, 

Completely understand why you’d be keeping a close eye on that timing. If an employer authorises the super payment on payday before the 4pm AET direct debit cut-off, the standard timing is:

• 3–5 business days through the clearing house
• plus the fund’s 3-day allocation window

When the money has left the bank account, there can still be a gap before it appears in the employee’s super fund while those steps are happening in the background. You can also check this Community thread for more info on the payment timeframe: Why does MYOB Pay Super take so long? If it’s already outside that timeframe, it’d be best to reach out to our support team via the Contact Us page so they can check what’s happening with the payment.

Cheers,

Doreen

Hi AshleyR​,

I came to the forum to check this out as we are having exactly the same problem with a near identical timeline. You are not alone!

Not sure if there is a backlog or whereabouts the holdup is, but hoping that you receive a response that will offer an explanation to us both.

Katrina :-)