Payday Super Payments Steps

Hi Eastside, 

Thanks for testing that and sharing what you found. It does seem odd, as issuing the payslips appears to have resolved it in this instance.

That said, there isn’t any published help article confirming that payslips must always be issued before using Pay Superannuation, so I wouldn’t want to say that definitively based on this alone.

Regards,
Genreve

Hi  We are having the same issue whereby we do the pays normally and then go to the "Pay Superannuation" tab, put the current pay period dates in and no employees are listed.  How do we get the employees to be listed?

Hi 61Myaree54​,

Thanks for reaching out. If no employees are showing in the Pay Superannuation window, it usually means MYOB isn’t picking up any super amounts that are currently due for payment.

A couple of things to check:

• Make sure the employees have actually accrued super for that pay period. You can check this in the Payroll Activity [Detail] report.
• Check that the employee’s super fund is set to Pay directly from AccountRight in the Superannuation Fund Information window. If this isn’t ticked, the employee won’t appear in Pay Superannuation.
• In the date filter, make sure you also include the date the pay was paid, not just the pay period dates.

If everything looks right and they still don’t appear, it can also help to double-check the employee’s super fund and payroll setup. You can also follow the troubleshooting steps here: Troubleshooting Pay Super payments.

Regards,

Sai

Hi Thank you for the quick response.  I checked the Payroll Activity Report and Pay directly from AccountRight.  I put the date that the pays are actually being paid, which is tomorrow, not the end of the pay period date and the list came up and that seems to have worked that way.  Thank you.