I have a client that is trying to pay super for themselves in MYOB.
This process has worked fine till now
But now he goes in and its says the membership number is incorrect
Its actually correct but MYOB insists its wrong
How does the client rectify this and pay his super ?
Hi Delphi67,
If you have already double-checked the membership number and it is still showing that incorrect member ID message, that is strange.
I would start by clearing your browser’s cache to rule out any glitches, as that often clears these sorts of errors. If it is still happening after that, the best bet is to get in touch with our support team so they can dig a bit deeper. You can log a ticket through My Account or jump onto live chat via MOCA, our virtual assistant.
Regards,
Genreve
Thank you, we'll try to clear and start again
