Payroll - Employee Onboarding
Employees have submitted onboarding forms but employee card has not yet been created. Why the delay? Is there problem here?
Forum Discussion
Hello CatCM
Welcome to the Community Forum.
The employee cards can take up to an hour to be created in the system once the onboarding form has been filled submitted, you can open the card to check their submitted details (Card File command centre > Cards List > Employee tab > click to open the employee's card).
If the employee card still hasn't been made can you please let me know.
Hi
For the last few weeks none of my employees onboarding details have created a card file meaning I am having to set them up manually. It was previously working well. I usually don't have many employees to onboard but being hospitality and needing to pay for trials it is all adding up. I am waiting days and still no card file created.
Alright, let's give this a try. Please close AccountRight and do the following:
1. Hold down the <Windows Key> and press the letter <R>
2. In the box that appears, type in: %localappdata%
3. Press <Enter>
Once you've done that, go to MYOB > AccountRight > 20XX.X OR Current (Depends on the version you're using) > Cache, and delete the contents of this folder.
After you have done the above, can you please resend the onboarding forms and then see if they get made.
