Hi I have created a pay for electronic payment in error. Should have been manually processed through the bank. I changed the employee record to cheque - reversed the pay run as it hadnt been paid yet and then created a new pay run. It still picked up as an electronic pay again. I dont want to muck around too much as it sends STP report each time. Can anyone help pls ?
Hi SPSTreasurer,
A small payment-method gremlin may be hiding in the pay itself. Changing the employee card to Cheque doesn’t always update a pay that’s already been recorded as Electronic. Because the employee hasn’t been paid, first check the pay’s STP status:
When recording the replacement pay, open the payroll transaction’s Banking Details and confirm the payment method is Cheque/Cash, with the correct linked account selected. Also check that the pay hasn’t already been included in a processed electronic payment. MYOB’s guides explain the steps here:
If it’s still putting the pay in the electronic-payment queue, please head to our Contact Us page so the team can take a closer look.
Cheers,
Doreen
