Forum Discussion

Trish02's avatar
Trish02
Contributing User
8 days ago

Payroll.. Help Needed Please..

I have changed a Pay cycle from Monthly to Weekly, for a couple of my clients through Salary & Wages, I now go to complete a Pay Run it automatically reverts back to Monthly.. I can change this manu...
Genreve_S's avatar
Genreve_S
MYOB Moderator
7 days ago

Hi Trish02, 

 

Thanks for sending through the screenshots; that helps a ton. Based on what you’ve shared, it does look like an older draft pay run is still being picked up.

 

I’d recommend:

  • discarding the current draft pay run
  • checking the employee’s pay cycle is set to Weekly
  • starting a new pay run and entering the weekly dates again

If it still jumps back to 2022 after that, you’ll need to contact support so they can check the file more closely. You can do that by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.

 

Regards,
Genreve

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home