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LDatar's avatar
LDatar
Member
21 days ago

Payroll Issue - Wage rates reverting to old rate

Has anyone had and solved the following issue

I have an ongoing issue with MYOB accountright.

Each week I process payroll and have to update most employees hourly rate.

 

The system seems to be reverting back to a base hourly rate which has since been updated for most employees.

We are a children's service and had the Workers Retention Payment as a separate payroll item. Legislation then had us combine into one new base hourly rate.

I updated the rate which was fine for a few weeks. Then all of a sudden MYOB reverted back to the original base rate prior to us combining.

I have tried various ways to make MYOB retain the correct pay rate but it has failed again for the 5th week in a row.

 

Any help is gratefully accepted

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    15 days ago

    Hi LDatar,

     

    Sorry for the slow reply. It’s definitely a bit odd that this keeps happening, especially after everything you’ve already tried. One common reason for this can be timesheets, or changes to an employee’s hourly rate or pay cycle. I’d suggest double-checking the employee card first, especially the pay cycle, then having a look at Standard Pay to make sure the hours entered and the rate for each pay period are all correct.

     

    If it still keeps reverting after that, the best next step would be for our team to take a closer look at your file and payroll setup so they can properly investigate why those rates keep reverting.

     

    Cheers,

    Princess

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