Forum Discussion

VM3's avatar
VM3
Experienced User
3 years ago
Solved

Payroll not being able to be matched on Bank Feeds

Hi,    Normally when i do payroll, it finds the corresponding payment from the bank and matches it in bank feeds, which is super smooth and works great.   I have one pay from the end of July that...
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi VM3 


    In addition to the suggestions offered by LRBooks61 , I would recommend checking if this payroll transaction is ticked under Banking>>Reconcile Accounts window. If yes, please untick it and it would appear for you to match on the Bank feeds screen. Let us know how you go on. 

VM3's avatar
VM3
Experienced User
3 years ago

Hi, 

 

There is nothing in the prepare electronic payment window, 

 

And it comes out of the same electronic clearing account as the rest of the pays. 

 

Struggling to see any difference in this pay to all others which are working seamlessly

LRBooks61's avatar
LRBooks61
Ultimate Cover User
3 years ago

Hi

there must be something different or it would match

 

ypu say it's coming out of the same clearing account. 
you need to follow the transaction through as I assume you need it to go from the clearing account to the bank account so that you can match

 

Lisa

  • VM3's avatar
    VM3
    Experienced User
    3 years ago

    Yes i agree, 

     

    Can you elaborate on what it means to follow the transaction through, as it sounds like exactly what I need to do.

     

    I normally process payroll through MYOB and do the transaction through the bank website and have had no issues.

     

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      3 years ago

      Hi VM3 


      In addition to the suggestions offered by LRBooks61 , I would recommend checking if this payroll transaction is ticked under Banking>>Reconcile Accounts window. If yes, please untick it and it would appear for you to match on the Bank feeds screen. Let us know how you go on. 

      • VM3's avatar
        VM3
        Experienced User
        3 years ago

        Thankyou Komal, 

         

        That fixed it.

         

        All sorted :)

         

        Have a great rest of the week.

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