Forum Discussion

Akukaet's avatar
Akukaet
Partner
2 years ago

Payroll not processing

Payrol is not processing - Process Payment comes up with $0.00   I had an online file fixed by running a script.  How do if fix the issue with an offline file?   Is there a scipt that can be emai...
Doreen_P's avatar
Doreen_P
MYOB Moderator

Hi Akukaet 

 

Thanks for your post.

 

If the Process Payments show as $0 even if there is an amount entered into the Employee Pays window, kindly send me a private message so I can look into this further:

 

  • Serial number
  • Name of primary contact and email address
  • Business name
  • Company File ID (Help > About MYOB AccountRight)

 

Best regards,

Doreen

Jacko1010's avatar
Jacko1010
2 years ago

I'm having the same issue are you able to provide support?

  • Akukaet's avatar
    Akukaet
    Partner
    2 years ago

    You will need to Private Message someone at MYOB and they will run a script on the file.

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