Payroll Onboarding
Hi There, I'm sending payroll onboarding invites but the staff arent receiving them and they are not sitting in "pending invites". We have been using this function for many months but it seem...
Forum Discussion
Hi Itai,
Is this a private reply? Just checking before I send you the GUID.
The two people i am trying to onbaord didnt manage to complete their details before the link expired so I deleted them and then tried to resend it to them. Is this causing the problem? Is there a way to fix it?
Thanks so much
Sharon
Hey Sharon SFTE .
Thanks for getting back to me and providing that further detail.
To send a private message, you can hover over my profile picture and you'll see a "Send message" button.
However, no need to send through the GUID anymore, as I have identified your issue from your reply.
Last week we identified a problem thanks to our members posting messages like yours in this forum. There are some problems around sending invites once an invite is being deleted. We have raised this as a critical priority and it should be fixed in the next fortnight.
Until then, if you invite someone who was previously invited via that email, and then invite subsequently deleted, it won't work and if urgent, you will need to manually create the employee card.
However, once we address this, you shouldn't have this issue going forward.
Once again, thank you for raising it to our attention.
Regards
Itai Etzman
