Hi AAAMelissa
Glad to hear that the timeout extender worked and you’ve been able to process the pays in more efficient batches.
Please don’t hesitate to post any time you have a question as we are more than happy to help
Hi AAAMelissa
Generally speaking a timeout error is caused when AccountRight is being asked to process more information than it can handle in a timeframe.
If you were getting a timeout error, then its worth applying the timeout extender. This extends the amount of time AccountRight allows before producing a timeout error
Hi Neil,
I will give that a go & let you know if it's worked after processing payroll next week.
Thank you,
Melissa
HI AAAMelissa
I just wanted to check and see how you got on with processing that next payroll and whether you encountered the timeout error when splitting the pay run into a couple of portions as opposed to doing the entire pay run at once?
Hi Neil_M ,
Thanks for the follow up. I split the pay into batches of 10 employees & happy to report there were no timeout errors (much better than having to process in batches of 2!).
Regards,
Melissa
Hi AAAMelissa
Glad to hear that the timeout extender worked and you’ve been able to process the pays in more efficient batches.
Please don’t hesitate to post any time you have a question as we are more than happy to help
