Payroll report
Dear Sir / Madam,
One of our employee's gross income is not matched STP report for FY 25-26, I know the time is in new financial year. How can I fix it out?
Could I have your step by ...
Forum Discussion
Hi recent_0519,
Sure thing. The main thing is working out what’s actually causing the mismatch, because that’ll tell you what needs fixing. A good place to start is checking whether the pay has fallen into the wrong reporting year. From there, you’ll also want to run the Payroll Activity report and Payroll Register report to make sure they match, then compare both of those with your YTD verification report. I’ve linked the help articles below that walk you through how to check this and fix the mismatch:
If you’d prefer a hand with it, you can also reach out to our team by phone or through live chat via our virtual assistant MOCA, for further support with your reports.
Cheers,
Princess
I've checked it again and think I fixed it out.
Because the different gross amount was a lump sum A.
So, the EOFY finalisation has verified now.
Thank you very much for your help.
Kind Regards
Sherry Shi
