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euroform's avatar
euroform
Contributing User
6 years ago
Solved

Payroll Reporting Centre - Incorrect YTD's in EOFY Finalisation screen

I'm comparing past and current employee YTD earnings in the Payroll Reporting Centre (EOFY Finalisation screen) against Payroll Activity Summary Report information. Some (but not all) terminated empl...
  • euroform's avatar
    euroform
    6 years ago

    Hi Andrew_Y 

     

    Thanks for your reply. I have resolved this issue by running $0.00 pays for the affected employees, as recommended by the STP support team.

Andrew_Y's avatar
Andrew_Y
Former Staff
6 years ago
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Hello Harry_Marriott 

 

With the way STP works, it is constantly giving a new YTD figure to the ATO when you report your payruns.  If you have some employees that have not had a payrun after you started using STP (such as terminated employees) then they are essentially left out of STP reporting up until you  include them by replicating an Update Event ( reported $0 pay ) for them.

 

If some figures seem a bit off as well, pushing the next YTD figures can be considered as a sort of doublecheck to make sure all the latest information is included.

martinha1395's avatar
martinha1395
6 years ago
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I've a similar problem with the EOFY STP Report being out, but processing a zero pay for existing employees hasn't fixed the problem.

 

Being left on hold with the STP Team for 2.5 hours doesn't help.

 

I'm guessing someone there in India gave this one up as "too hard" and felt its easier to leave the Customer in limbo.

 

Wonder if MYOB use the same call centre as the NBN

 

 

  • Naomi_Roskell's avatar
    Naomi_Roskell
    Trusted Cover User
    6 years ago
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    Hi martinha1395 

     

    Let me start by saying, New Zealand and The Phillippines...

     

    Secondly, I don't mean to sound condescending but have you compared the Payroll Summary Report to the STP Finalisation data and verified at least a few staff have the correct amounts?

     

    I notice there are a few places you may find the issue:

    1. Ensure you have checked the Payroll Summary Report against the STP YTD for Terminated Employees from prior to STP but within 2018/19 FY. Note down the termination dates, unterminate them, process a nil payrun and declare to ATO (ensure you re-terminate them in their Cardfile)

    2. Ensure all Payroll Categories have had ATO Categories assigned to them. I have found that even after the initial STP setup there were a few categories that kept glitching even though I had assigned them.

    3. Can't remember what this one was, I'll get back to you shortly...

     

    Naomi

     

    • martinha1395's avatar
      martinha1395
      6 years ago
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      Thanks Naomi

       

      I followed the MYOB End of Payroll Year Guide and all reports matched, except the STP's EOFY Finalisation Totals for the 2018/19 Year (in the Payroll Reporting Center). That YTD total looked to have missed at least 6 entire Pay runs, despite all the entire years Payruns being accepted by the ATO (except two minor amendment transactions which were rejected and had the 000199 ATO error, which isn't listed anywhere to tell you how to fix it, but is answered elsewhere in this Community).

       

      Following your advice at (2), I did fix the problem, by reinstating all staff previously terminated during the year and doing a nil pay run for the entire staff of 2018/19.

       

      So thank you greatly for your help

       

      The leads me to point out that this Forum looks to be way better at solving problems than the STP MYOB Tech help line, which on this occassion only served to waste my time 

      • Naomi_Roskell's avatar
        Naomi_Roskell
        Trusted Cover User
        6 years ago
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        Hi martinha1395 

         

        Glad I could help, please show your appreciation by giving kudos to the answer... :-)

         

        Naomi

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User","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:198067":{"__typename":"User","id":"user:198067","uid":198067,"login":"euroform","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-1.svg?time=0"},"rank":{"__ref":"Rank:rank:189"},"email":"","messagesCount":5,"biography":null,"topicsCount":3,"kudosReceivedCount":4,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-04-29T10:42:15.319+10:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:myob/user:198067"},"ForumTopicMessage:message:583677":{"__typename":"ForumTopicMessage","uid":583677,"subject":"Payroll Reporting Centre - Incorrect YTD's in EOFY Finalisation screen","id":"message:583677","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:198067"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:583677"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:583677"},"body@stripHtml({\"truncateLength\":200})":" I'm comparing past and current employee YTD earnings in the Payroll Reporting Centre (EOFY Finalisation screen) against Payroll Activity Summary Report information. Some (but not all) terminated empl...","body@stringLength":"537","rawBody":"

I'm comparing past and current employee YTD earnings in the Payroll Reporting Centre (EOFY Finalisation screen) against Payroll Activity Summary Report information. Some (but not all) terminated employee's YTD's on the Payroll Reporting Centre EOFY Finalisation screen are incorrect. However, when i look back at the YTD data reported to the ATO at the time of their final pay, the YTD info was correct then. I'm concerned that I won't be able to submit accurate EOFY Finalisation information to the ATO. Please Help!

","kudosSumWeight":1,"postTime":"2019-06-14T11:18:57.357+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:583677_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2830},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:583677":{"__typename":"Conversation","id":"conversation:583677","solved":true,"topic":{"__ref":"ForumTopicMessage:message:583677"},"lastPostingActivityTime":"2019-07-03T18:49:21.873+10:00","lastPostTime":"2019-07-03T18:49:21.873+10:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:583677":{"__typename":"ModerationData","id":"moderation_data:583677","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:583677_1":{"__typename":"Revision","id":"revision:583677_1","lastEditTime":"2019-06-14T11:18:57.357+10:00"},"ForumReplyMessage:message:591393":{"__typename":"ForumReplyMessage","id":"message:591393","conversation":{"__ref":"Conversation:conversation:583677"},"author":{"__ref":"User:user:205242"},"revisionNum":1,"uid":591393,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"subject":"Re: Payroll Reporting Centre - Incorrect YTD's in EOFY Finalisation screen","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:591393"},"parent":{"__ref":"ForumReplyMessage:message:589048"},"body":"

I've a similar problem with the EOFY STP Report being out, but processing a zero pay for existing employees hasn't fixed the problem.

 

Being left on hold with the STP Team for 2.5 hours doesn't help.

 

I'm guessing someone there in India gave this one up as \"too hard\" and felt its easier to leave the Customer in limbo.

 

Wonder if MYOB use the same call centre as the NBN

 

 

","body@stringLength":"458","rawBody":"

I've a similar problem with the EOFY STP Report being out, but processing a zero pay for existing employees hasn't fixed the problem.

 

Being left on hold with the STP Team for 2.5 hours doesn't help.

 

I'm guessing someone there in India gave this one up as \"too hard\" and felt its easier to leave the Customer in limbo.

 

Wonder if MYOB use the same call centre as the NBN

 

 

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Hi Andrew_Y 

 

Thanks for your reply. I have resolved this issue by running $0.00 pays for the affected employees, as recommended by the STP support team.

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Hi  

 

Thanks for your reply. I have resolved this issue by running $0.00 pays for the affected employees, as recommended by the STP support team.

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Hello Harry_Marriott 

\n

 

\n

With the way STP works, it is constantly giving a new YTD figure to the ATO when you report your payruns.  If you have some employees that have not had a payrun after you started using STP (such as terminated employees) then they are essentially left out of STP reporting up until you  include them by replicating an Update Event ( reported $0 pay ) for them.

\n

 

\n

If some figures seem a bit off as well, pushing the next YTD figures can be considered as a sort of doublecheck to make sure all the latest information is included.

","body@stringLength":"810","rawBody":"

Hello  

\n

 

\n

With the way STP works, it is constantly giving a new YTD figure to the ATO when you report your payruns.  If you have some employees that have not had a payrun after you started using STP (such as terminated employees) then they are essentially left out of STP reporting up until you  include them by replicating an Update Event ( reported $0 pay ) for them.

\n

 

\n

If some figures seem a bit off as well, pushing the next YTD figures can be considered as a sort of doublecheck to make sure all the latest information is included.

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Payroll Reporting Centre - Incorrect YTD's in EOFY Finalisation screen","moderationData":{"__ref":"ModerationData:moderation_data:591488"},"body":"

Hi martinha1395 

 

Let me start by saying, New Zealand and The Phillippines...

 

Secondly, I don't mean to sound condescending but have you compared the Payroll Summary Report to the STP Finalisation data and verified at least a few staff have the correct amounts?

 

I notice there are a few places you may find the issue:

1. Ensure you have checked the Payroll Summary Report against the STP YTD for Terminated Employees from prior to STP but within 2018/19 FY. Note down the termination dates, unterminate them, process a nil payrun and declare to ATO (ensure you re-terminate them in their Cardfile)

2. Ensure all Payroll Categories have had ATO Categories assigned to them. I have found that even after the initial STP setup there were a few categories that kept glitching even though I had assigned them.

3. Can't remember what this one was, I'll get back to you shortly...

 

Naomi

 

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Hi  

 

Let me start by saying, New Zealand and The Phillippines...

 

Secondly, I don't mean to sound condescending but have you compared the Payroll Summary Report to the STP Finalisation data and verified at least a few staff have the correct amounts?

 

I notice there are a few places you may find the issue:

1. Ensure you have checked the Payroll Summary Report against the STP YTD for Terminated Employees from prior to STP but within 2018/19 FY. Note down the termination dates, unterminate them, process a nil payrun and declare to ATO (ensure you re-terminate them in their Cardfile)

2. Ensure all Payroll Categories have had ATO Categories assigned to them. I have found that even after the initial STP setup there were a few categories that kept glitching even though I had assigned them.

3. Can't remember what this one was, I'll get back to you shortly...

 

Naomi

 

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Thanks Naomi

 

I followed the MYOB End of Payroll Year Guide and all reports matched, except the STP's EOFY Finalisation Totals for the 2018/19 Year (in the Payroll Reporting Center). That YTD total looked to have missed at least 6 entire Pay runs, despite all the entire years Payruns being accepted by the ATO (except two minor amendment transactions which were rejected and had the 000199 ATO error, which isn't listed anywhere to tell you how to fix it, but is answered elsewhere in this Community).

 

Following your advice at (2), I did fix the problem, by reinstating all staff previously terminated during the year and doing a nil pay run for the entire staff of 2018/19.

 

So thank you greatly for your help

 

The leads me to point out that this Forum looks to be way better at solving problems than the STP MYOB Tech help line, which on this occassion only served to waste my time 

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Thanks Naomi

 

I followed the MYOB End of Payroll Year Guide and all reports matched, except the STP's EOFY Finalisation Totals for the 2018/19 Year (in the Payroll Reporting Center). That YTD total looked to have missed at least 6 entire Pay runs, despite all the entire years Payruns being accepted by the ATO (except two minor amendment transactions which were rejected and had the 000199 ATO error, which isn't listed anywhere to tell you how to fix it, but is answered elsewhere in this Community).

 

Following your advice at (2), I did fix the problem, by reinstating all staff previously terminated during the year and doing a nil pay run for the entire staff of 2018/19.

 

So thank you greatly for your help

 

The leads me to point out that this Forum looks to be way better at solving problems than the STP MYOB Tech help line, which on this occassion only served to waste my time 

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Hi martinha1395 

 

Glad I could help, please show your appreciation by giving kudos to the answer... :-)

 

Naomi

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Hi  

 

Glad I could help, please show your appreciation by giving kudos to the answer... :-)

 

Naomi

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