Forum Discussion

deasey's avatar
deasey
Contributing Cover User
2 years ago

PAYROLL REPORTING CENTRE ERROR

Hi I have been unable to access the Payroll Reporting Centre since at least Thursday 22/9/22, in Account Right. We have the latest update and have cleared our Internet Settings. Comes up "Something...
ChrisMYOB's avatar
ChrisMYOB
Former Staff

Hello deasey 

 

Are you able to please send me a Private Message containing:

  •  Business name
  • Serial number
  • Any company file Id number that this is happening too
NKSDA's avatar
NKSDA
User
2 years ago

Hi Chris

 

We have also been having this same issue for over three weeks now.

 

Regards,

 

Naomi

  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    2 years ago

    Hello NKSDA 

     

    Our investigations have found while it works in the web browser, the error happening on through the desktop application is due to not being on a supported version of windows. 

     

    Please make sure you are on a supported version of windows for your software. If you are not on any of the listed you will need to update. You can check our system requirements here.

     

    If you are on a supported version, can you please send me a Private Message containing: 

    •  Business name
    • Serial number
    • Company file ID
    • Screenshot of the windows version you are on