A file sent to the ATO on 17/12/19 is still showing as sent - not accepted. A file sent after this (different employees) has been accepted. What can I do to confirm the file has been accepted?...
Payroll Reporting 24th December - 2nd January The ATO is having a shutdown period from 24th December to 2nd January. During that time, clients will still be able to process and submit STP reports, however, these will not get a response in the Reporting Centre until the ATO systems are back up and running in the New Year. Submitted reports during that shutdown time will be queued for processing when the ATO returns.
If a report has not been accepted by the ATO you can check the reason by clicking on the ... button and selecting View report detail. If there are errors you will need to correct them before processing the next payrun.
This help article, STP reports, explains the different statuses.
There are two ways to update the YTD amounts with the ATO when a report has been rejected or not accepted -
wait until you process the next pay, this will send the current YTD amounts
process a $0 pay to send the YTD amounts through before processing the next payrun
Thanks for responding. The file is still showing as "sent". There are no issues or errors with the file. It seems unusual that the file hasn't been accepted after 4 days.
I think a $0 payrun will be the answer. It's just frustrating as it was a large pay run - I was hoping for an easier solution.
Once an STP report is sent it is up to the ATO to change the status to accepted, rejected etc. So issues with the ATO servers can result in sent reports not being accepted by them. If you don't want to do a $0 payrun you can wait until you process the next payrun, which will update the YTD amounts with ATO.
Are their any known issues with STP reports being accepted by the ATO? None of our reports since 24/12/19 have been accepted. The report from 17/12 is still showing as sent but not accepted.
Thanks
Annette
he report from 17/12 is still showing as sent but not accepted.
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A file sent after this (different employees) has been accepted. What can I do to confirm the file has been accepted?...","body@stringLength":"231","rawBody":"
A file sent to the ATO on 17/12/19 is still showing as sent - not accepted. A file sent after this (different employees) has been accepted.
What can I do to confirm the file has been accepted?
A file sent to the ATO on 17/12/19 is still showing as sent - not accepted. A file sent after this (different employees) has been accepted.
What can I do to confirm the file has been accepted?
"},"Conversation:conversation:624771":{"__typename":"Conversation","id":"conversation:624771","solved":true,"topic":{"__ref":"ForumTopicMessage:message:624771"},"lastPostingActivityTime":"2020-01-02T11:55:08.901+11:00","lastPostTime":"2020-01-02T11:55:08.901+11:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:624771":{"__typename":"ModerationData","id":"moderation_data:624771","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:624771_1":{"__typename":"Revision","id":"revision:624771_1","lastEditTime":"2019-12-19T16:08:22.762+11:00"},"ForumReplyMessage:message:624839":{"__typename":"ForumReplyMessage","id":"message:624839","conversation":{"__ref":"Conversation:conversation:624771"},"author":{"__ref":"User:user:211931"},"revisionNum":1,"uid":624839,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"subject":"Re: Payroll Reporting Centre not updated","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:624839"},"parent":{"__ref":"ForumTopicMessage:message:624771"},"body":"
If a report has not been accepted by the ATO you can check the reason by clicking on the ... button and selecting View report detail. If there are errors you will need to correct them before processing the next payrun.
\n
This help article, STP reports, explains the different statuses.
\n
\n
There are two ways to update the YTD amounts with the ATO when a report has been rejected or not accepted -
\n
\n
wait until you process the next pay, this will send the current YTD amounts
\n
process a $0 pay to send the YTD amounts through before processing the next payrun
\n
\n
Please let me know if you need further help.
","body@stringLength":"1158","rawBody":"
Hi
\n
\n
If a report has not been accepted by the ATO you can check the reason by clicking on the ... button and selecting View report detail. If there are errors you will need to correct them before processing the next payrun.
\n
This help article, STP reports, explains the different statuses.
\n
\n
There are two ways to update the YTD amounts with the ATO when a report has been rejected or not accepted -
\n
\n
wait until you process the next pay, this will send the current YTD amounts
\n
process a $0 pay to send the YTD amounts through before processing the next payrun
\n
\n
Please let me know if you need further help.
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Are their any known issues with STP reports being accepted by the ATO? None of our reports since 24/12/19 have been accepted. The report from 17/12 is still showing as sent but not accepted.
Thanks
Annette
he report from 17/12 is still showing as sent but not accepted.
Are their any known issues with STP reports being accepted by the ATO? None of our reports since 24/12/19 have been accepted. The report from 17/12 is still showing as sent but not accepted.
Thanks
Annette
he report from 17/12 is still showing as sent but not accepted.
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Answered my own question after some digging.
Payroll Reporting 24th December - 2nd January The ATO is having a shutdown period from 24th December to 2nd January. During that time, clients will still be able to process and submit STP reports, however, these will not get a response in the Reporting Centre until the ATO systems are back up and running in the New Year. Submitted reports during that shutdown time will be queued for processing when the ATO returns.
Payroll Reporting 24th December - 2nd January The ATO is having a shutdown period from 24th December to 2nd January. During that time, clients will still be able to process and submit STP reports, however, these will not get a response in the Reporting Centre until the ATO systems are back up and running in the New Year. Submitted reports during that shutdown time will be queued for processing when the ATO returns.
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Hi Tracy
Thanks for responding. The file is still showing as \"sent\". There are no issues or errors with the file. It seems unusual that the file hasn't been accepted after 4 days.
I think a $0 payrun will be the answer. It's just frustrating as it was a large pay run - I was hoping for an easier solution.
Thanks for responding. The file is still showing as \"sent\". There are no issues or errors with the file. It seems unusual that the file hasn't been accepted after 4 days.
I think a $0 payrun will be the answer. It's just frustrating as it was a large pay run - I was hoping for an easier solution.
Thanks again
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Once an STP report is sent it is up to the ATO to change the status to accepted, rejected etc. So issues with the ATO servers can result in sent reports not being accepted by them. If you don't want to do a $0 payrun you can wait until you process the next payrun, which will update the YTD amounts with ATO.
Once an STP report is sent it is up to the ATO to change the status to accepted, rejected etc. So issues with the ATO servers can result in sent reports not being accepted by them. If you don't want to do a $0 payrun you can wait until you process the next payrun, which will update the YTD amounts with ATO.
