Payroll Reporting Declaration Glitch

Question

Good morning&nbsp;I have processed 9 pays this morning and at the point of pressing SEND to send to ATO MYOB has glitched and processed the payments and employee numbers twice.&nbsp;It was only picked up when processing electronics payments and all employees showing up twice. It normally wouldnt be a problem as all are full time but with the introduction of Payday Super I dont want to duplicate any payments.&nbsp;Can someone please advise how to resolve this, I cant get through on the phone.&nbsp;

doreen_p · Answer

Hi Franmarine,
&nbsp;
Sorry for the late reply, and that’s a very unwelcome payroll plot twist. If the pays have been duplicated, the best next step is to reverse the duplicated pays so they don’t flow through twice. That should help tidy up both the payroll side and avoid any extra chaos when it comes to electronic payments and Payday Super. Definitely worth double-checking everything afterwards to make sure only the correct set of pays is left standing and ready to go. You can also check this link about fixing a pay for more info.
&nbsp;
Cheers,
Doreen

booker · Answer

This just happened to our company as well - get your act together myob.

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Payroll Reporting Declaration Glitch

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