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Veena's avatar
Veena
Trusted Cover User
2 years ago

Payroll Reversal and Electronic entry

I have reversed an incorrect payroll, however both were done with 'Electronic Payment' selected. The Electronic Payment window will only let me select and process the negative reversal, not the posit...
Veena's avatar
Veena
Trusted Cover User
2 years ago

Hi Doreen. That is exactly what the screenshot is showing you: the box has been ticked/ that's why it is outlined in purple- the screenshot image simply was not able to capture the 'tick' in the box...and myob is not recognising the action!

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, Veena

 

Kindly clear the browser cache and try using a different browser. If it still doesn't work, please create the bank file through your AccountRight. You may refer to the Help Article: Making electronic payments for more information.

 

Best regards,

Doreen

  • Veena's avatar
    Veena
    Trusted Cover User
    2 years ago

    I have: cleared the cache & browsing history; used 'Incognito', used Firefox instead of Google Chrome....

    Same result. I suggest there is a bug in the system that needs fixing at your end.

     See attached unchanged result.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, Veena

     

    We've sent you a private message requesting the necessary details to assist you with your concern further. Kindly check, as we are looking forward to your response.

     

    Best regards,

    Doreen

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