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MozziBL's avatar
MozziBL
4 days ago

Payroll transaction not appearing in account reconciliation

Hi All,

 

I am performing an account reconciliation for the month and have paid one of my employees (weekly pay), however the corresponding transaction does not appear in the account.  I have physically paid the employee so the transaction appears in my bank account, I have checked the transaction exists in payroll however it just does not show up as a transaction in my main account.  All other employees are fine, and the rest of the month for this particular employee are fine.  What am I missing?

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 days ago

    Hi MozziBL, 

     

    It can be quite confusing when payments don't appear in the account they are supposed to be coded in, right? The first step in understanding why this happens is to check the information in the recorded transaction. I recommend recapping this specific transaction to see which accounts it affects. Additionally, you should check the date of the transaction and verify if it is part of a previous reconciliation, as the transaction will only appear once in the reconcile accounts window.

     

    If you need any further help with this, don't hesitate to let us know. 

     

    Thanks,
    Genreve