Forum Discussion

Deb15's avatar
Deb15
3 years ago

payroll wont process this morning

I can see this is a problem as per issues yesterday but these staff need paying so I am going to manually process off the payroll verification report one by one in the banking online and then rerun a...
Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi Deb15,

 

Happy to look into this for you. 

 

Could you please reply with the last 4-digits of the serial number and the Company File ID this relates to? (Help>About MYOB Accountright> Company File ID:__)

  • Steffizee's avatar
    Steffizee
    Contributing User
    3 years ago

    Mine is the same - Serial Number last 4 digits 3122   RTX Pty Ltd

    • Sam_R's avatar
      Sam_R
      Former Staff
      3 years ago

      Hi Steffizee,

       

      I'm having trouble locating your account, can you please send me a private message with your full serial number? 

      • Sam_R's avatar
        Sam_R
        Former Staff
        3 years ago

        Hi Steffizee,

         

        Thanks for sending those details through.

         

        I have just run the script to correct this error. Please close, then reopen your software before attempting this again. 

         

        Do reach out if the issue persists. 

         

    • Steffizee's avatar
      Steffizee
      Contributing User
      3 years ago

      Can you please fix my myob for same issue

      **** **** 3122

      -1

      RTX Pty Ltd

       

      Thanks

    • Steffizee's avatar
      Steffizee
      Contributing User
      3 years ago

      Can you please fix my myob for same payroll issue that everyone else is having

      **** **** 3122

      -1

      RTX Pty Ltd

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.