Forum Discussion

Deb15's avatar
Deb15
3 years ago

payroll wont process this morning

I can see this is a problem as per issues yesterday but these staff need paying so I am going to manually process off the payroll verification report one by one in the banking online and then rerun a...
Steffizee's avatar
Steffizee
Contributing User

Mine is the same - Serial Number last 4 digits 3122   RTX Pty Ltd

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi Steffizee,

 

I'm having trouble locating your account, can you please send me a private message with your full serial number? 

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi Steffizee,

     

    Thanks for sending those details through.

     

    I have just run the script to correct this error. Please close, then reopen your software before attempting this again. 

     

    Do reach out if the issue persists. 

     

  • Steffizee's avatar
    Steffizee
    Contributing User
    3 years ago

    Any update - I have a massive payrun to do

    • Sam_R's avatar
      Sam_R
      Former Staff
      3 years ago

      Hi Steffizee,

       

      As mentioned above, I have run the script to correct this error.

       

      Please close, then reopen your software before attempting this again. 

       

      Do reach out if the issue persists. 

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