HI
I finalised my end of year last week and went to do my payroll run this week but my payroll is showing as zero. I manually entered all the figures but it hasnt shown up in the transaction journal and didnt go through to stp either. Has anyone else had the same issue?
Hey joburleigh,
With the payroll showing up as zero even after you’ve popped all the figures in isn't what we want for you after finalising the year. This usually happens if your Microsoft .NET Framework isn’t fully up to date or, sometimes, the database needs a script run to fix things behind the scenes. To get this sorted, make sure to reach out to our team on Live Chat via our virtual assistant, MOCA.
Cheers,
Doreen
