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Joannalou's avatar
Joannalou
Contributing Cover User
1 year ago

Payroll/card file

When accessing card file, an employee is flagged with an error " Something's gone wrong and AccountRight needs to close." when i close and restart it still maintains this error.

When I try to access  "payroll details" with the same employee it flags another error "More then one employee payroll details exists for employee ID =71. 

If i try to make amendments in the card file it has the error " Something's gone wrong and AccountRight needs to close.".

I am going round in circles.

4 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    1 year ago

    Hey there Joannalou,

     

    The error "Something's gone wrong and AccountRight needs to close' is due to an error with the file especially on an employee's card file and this can be fixed by running a fix over your file. No worries, I was able to run it, and you can now open the employee card with no issues.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    1 year ago

    Hello Joannalou,

     

    I've ran the fix for you already. You should be able to access the employee card file now without any issues.

     

    Best regards,

    Doreen

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