Payrun not showing in STP report
Payrun was processed today as per usual cycle, in different batches. I chose not to send the payroll report via STP at the time of processing. It recorded successfully. I have gone back to the STP re...
Forum Discussion
Hi rose6,
I understand you're having trouble with your pay run not appearing in the STP report and encountering an error when trying to reverse a pay. I'm here to help.
For the pay run not showing in the STP report, please check your payroll activity and register report against your YTD verification report. This ensures that even if the pay run isn't showing in STP, it is still recorded.
Regarding the "Something went wrong" when reversing a pay, try this: open the employee record, go to the Payroll details section, then the Leave tab, and click Save. This action updates the background data, enabling the pays to be recorded. If the error persists after clicking Save, please clear your browser cache and try again.
Feel free to post anytime you need further assistance.
Cheers,
Princess
thanks for your response. I did save the employee record and the error continued to happen. I need to create the ABA by tomorrow morning. Is there a solution? Do I need to restore the back up and rerun 200 employees pays?
