Forum Discussion

Freddy21's avatar
Freddy21
Experienced Cover User
11 months ago

payslip emails failing to yahoo email addresses

Hi, For some reason an employee who i have always sent their payslips via email is unable to receive their payslip as i get a notification from bounce@apps.myob.com that the email sent was unsuccesf...
  • Leneth_A's avatar
    Leneth_A
    11 months ago

    Hi Freddy21, 
     
    Thanks for letting me know. Apologies that the email is still bouncing back, and we appreciate your effort in trying the steps to fix this. 
     
    To check this further with you, could you please provide the impacted email address via private message? 
     
     
    Please let me know if you need further help. 
     
    Cheers, 
    Leneth

Leneth_A's avatar
Leneth_A
MYOB Moderator

Hi Freddy21, 

  

Thanks for your post and welcome here to the Community Forum. I am glad to have you here. Apologies for the delayed response and thank you for flagging this to us. We are sorry to hear that you have had that experience when sending pay slip email to yahoo email addresses, and we truly appreciate your patience on this matter. 

  

There are a large number of reasons why an email would be rejected at the recipient's end, from an environmental factor to having that sender's email address blocked. Getting each Yahoo recipient to whitelist/add the AccountRight email address to their safe sender's list will allow for that email you send to be received successfully. 

  

We would recommend getting the client to Add no-reply@myob.com, noreply@apps.myob.com and accountright@apps.com to their Yahoo or contact their email provider to add the following address's. 

  

We also recommend that they whitelist our IP address, they may need to ask their IT administrator to add “198.37.156.227” to the whitelist so that emails sent from this IP address are not blocked.  

 

 

Thank you for your continued support and understanding. Feel free to post again anytime you require further assistance.  

  

If the response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 

  

Cheers, 

Leneth

  • Leneth_A's avatar
    Leneth_A
    MYOB Moderator
    11 months ago

    Hi Freddy21, 

      

    Thanks for getting back to us. 

      

    Regarding your question, yes please advise the employee to add no-reply@myob.com, noreply@apps.myob.com and accountright@apps.com to their Yahoo or contact their email provider to add the following addresses. 

     

      

    Please do not hesitate to post again if you need help in the future.  

      

    If the response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 

      

    Cheers, 

    Leneth

    • Freddy21's avatar
      Freddy21
      Experienced Cover User
      11 months ago

      Hi,

       

      He added the email address and it bounced back again.

      • Leneth_A's avatar
        Leneth_A
        MYOB Moderator
        11 months ago

        Hi Freddy21, 
         
        Thanks for letting me know. Apologies that the email is still bouncing back, and we appreciate your effort in trying the steps to fix this. 
         
        To check this further with you, could you please provide the impacted email address via private message? 
         
         
        Please let me know if you need further help. 
         
        Cheers, 
        Leneth